E-commerce after Sept. 11: In the wake of the terrorist attacks, airlines used the Internet to distribute information as well as tickets. (Industry in Crisis).

Although air travelers were in fear of another terrorist attack in the days after clan 11, that was not the main enigma The problem was that the integrity of the airline system's information had been compromised at the grounding of airlines, the hour-to-hour uncertainty as to when and where flights would take back and the fact that carriers instantly started talking about cutbacks and cancellations. What was in succession a paper ticker or e-ticket receipt no longer resembl reality. Messages about what could and could not be carried into aircraft cabins were confused and contradictory, as